Sustainability Management Services


Project information

Roles:

  • Business Analyst
  • Product Manager
  • UX Designer
  • Tester

Key Skills:

  • Product lifecycle management
  • Requirements analysis
  • Research
  • Concept Ideation
  • Prototyping
  • Testing
  • Software Implementation
  • Stakeholder Management

Summary

A data collection tool for the registration of suppliers and farms, collecting and reporting of procurement data and traceability of commodities in the global supply chain.

Objectives

  • Build functional MVPs
  • Create a product implementation plan
  • Increase application user acceptance in origin countries
  • Manage user trainings and support

Process and Solution

Phase I: Research

  • Market Research
  • Customer Research
  • Competitors

Deliverables:
  • Concept Documentation
  • User Stories

Phase II: Develop

  • Prototyping
  • Development
  • Testing and QA

Deliverables:
  • Interactive prototypes
  • Dev estimates
  • Road map

Phase III: Launch

  • Launch Plan
  • UAT Sessions
  • User Training

Deliverables:
  • Functional product

Phase IV: Hypercare

  • Support
  • Monitoring
  • User Training

Deliverables:
  • User acceptance
  • Continuous improvement

Implementation

The purpose of this project was to provide a business solution that provides the following services.

  • Supplier & Farm Registration
  • Procurement data upload
  • Traceability data upload
  • Supply Chain reporting
  • Child and Forced Labour reporting
  • Due Diligence Surveys

These services were meant to streamline sustainability data collection across global supply chains. The tool provided users with a user-friendly and interactive solution to make their work easier. I managed the development and implementation, resulting in the successful deployment across multiple countries including Nicaragua, Ethiopia, and Mexico. By driving usability enhancements and conducting targeted training in regions such as Ghana, Guatemala, Uganda, China, India, Indonesia, Vietnam, and Ivory Coast, the platform improved data accuracy from 75% to 90% and increased global user adoption from 52% to 70%. The product provided reports on carbon emissions, child and forced labour and EUDR to Ecom's clients.

I worked with 3rd party tools like Sourcemap and SurveyCTO. Due diligence surveys were used to collect data from suppliers and through an integration with Sourcemap, reports were provided.

Takeaways and Learnings

  • Global commodity supply chains
  • EU deforestation regulations
  • Understanding of Traceability
  • Carbon emissions reporting